Shipping Policy
Important Information:
- Order Cut-Off Time: 2:00 PM (AEST)
- Order Processing: 1-2 business days (Monday - Friday)
- Shipping Time: 2-4 business days (Monday - Friday)
- Free Delivery: Available for all orders within Australia.
Shipping Process
Once your order is placed, you’ll receive a confirmation email, indicating that we’ve started processing it. Processing typically takes 1-2 business days (Monday - Friday). After processing, your order will be shipped, and you’ll receive an email with tracking information. Shipping usually takes 2-4 business days (Monday - Friday).
Country of Delivery
We offer free delivery on all orders within Australia.
Delays
If the maximum processing and shipping time has already passed and your order still hasn't arrived, don't panic. Please wait up to two business days. If your package still has not arrived, please contact us with your order number.
Cancellations
If you wish to cancel your order, please contact us at support@matilda-fashion.com as soon as possible. Once processing begins, we can no longer cancel the order.
Damaged or Incorrect Items
If you receive any damaged or incorrect items, we apologize for the inconvenience. Please take photos of the issue and send them to support@matilda-fashion.com. We will review the case promptly and ensure you receive the correct, undamaged items.
If you have any questions or concerns, we'll be more than happy to assist! Just let us know using some of the contact info below.
Customer Services Hours:
Monday to Friday: 9:00 AM - 5:00 PM (AEST)
Email: support@matilda-fashion.com
Phone: +61485984260
Contact Form: Click here
Business Information
Matilda Fashion is operated by ECOM ODYSSEY PTY LTD, a company registered in Australia.
ABN: 59 635 275 384
DUNS Number: 746789000
Address:
114 Stanley Road, Camp Hill QLD 4109